Return Policy
We are sorry your order didn’t work out! BLILIDO offers a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return the product packaging must be unopened and in a re-sellable condition, and the product must be unworn and unused. This is for hygiene reasons.
Please note:
Original shipping cost are not refundable.
We do not cover the cost of postage to return to us.
If you are returning items to us, we do advise that you track your return as we are not liable for any parcels lost within the postal service.
Please note that for Collection purchases, individual items cannot be returned separately.
To start a return, you can contact us at service@blilido.com. If your return is accepted, we’ll send you an address for where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@blilido.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Unfortunately, we are unable to refund items because of a change of mind or if you'd like to request a different style.
Exchanges
We don't offer exchanges right now. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancel or Change
Our fulfillment center begins processing orders quickly (generally within 12 hours) so we aren’t able to accommodate changes to most orders. Please contact our team immediately at service@blilido.com with your order info and we will do our best to address your request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume, we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility. We cannot refund shipping costs for shipments returned to us due to an error in the address provided. However, we can send a new order to the updated address once we receive the returned package from the post office.
Lost or Stolen Packages
BLILIDO is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order.
To be eligible for a return the product packaging must be unopened and in a re-sellable condition, and the product must be unworn and unused. This is for hygiene reasons.
Please note:
Original shipping cost are not refundable.
We do not cover the cost of postage to return to us.
If you are returning items to us, we do advise that you track your return as we are not liable for any parcels lost within the postal service.
Please note that for Collection purchases, individual items cannot be returned separately.
To start a return, you can contact us at service@blilido.com. If your return is accepted, we’ll send you an address for where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@blilido.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Unfortunately, we are unable to refund items because of a change of mind or if you'd like to request a different style.
Exchanges
We don't offer exchanges right now. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancel or Change
Our fulfillment center begins processing orders quickly (generally within 12 hours) so we aren’t able to accommodate changes to most orders. Please contact our team immediately at service@blilido.com with your order info and we will do our best to address your request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume, we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility. We cannot refund shipping costs for shipments returned to us due to an error in the address provided. However, we can send a new order to the updated address once we receive the returned package from the post office.
Lost or Stolen Packages
BLILIDO is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order.